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FAQs

We have the answers!

If we haven't answered your questions below, be sure to contact us and a member of our team will get back to you shortly!

When to arrive and late arrivals. 

Shows are held at the Watertown High School Auditorium.

The theatre opens at 6:30 p.m. for seating.

The show begins at 7 p.m.

Out of courtesy to the performers and audience, patrons arriving after the performance has begun will be seated at a suitable break in the show at the discretion of House Management. 

ADA Compliance and Service Animals

The theatre includes designated wheelchair seating locations, each with a reserved companion seat for your convenience. If you need assistance reserving an ADA seat, please contact us prior to the show.

In accordance with fire code regulations, all rows and aisles must remain clear at all times. Therefore, baby carriers and strollers are not permitted inside the theatre unless they can be accommodated within designated ADA seating areas. Please note that wheelchair users always have priority for these spaces. 

Only service animals trained to perform a specific task are permitted in the theatre. For the safety and comfort of both the service animal and its handler, designated seating areas.

Children

Patrons are discouraged from bringing children under the age of six to performances unless the event is specifically designed for or appropriate for younger audiences. All attendees, regardless of age, must have a valid ticket.

For the safety and enjoyment of all guests, children must remain seated throughout the performance. In accordance with fire code regulations, baby carriers, booster seats and strollers are not permitted inside the theatre unless they can be accommodated within designated ADA seating areas. Please note that wheelchair users always have priority for these spaces.

Food and beverages are not allowed in the theatre at any time, including juice cups and children’s snacks.

Weather policy

Please be sure your contact information (both phone and email) is provided when you purchase tickets.  This information will be used to contact you in case a show is cancelled.  You can also check our website and social media for up-to-the-second information. 

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